GENERAL PROVISIONS

1.1 These Terms and Conditions of Sale and Purchase of Goods set out the rights and obligations of the Customer and/or the Buyer and the Seller, the terms and conditions for the purchase of the Goods and the payment for them, the terms and conditions for the delivery and return of the Goods, and the responsibilities of the parties.
1.2 The Seller shall provide the Customer with the opportunity to select and order Goods from the Site at any time of the day, seven days a week.
1.3.
1.4 To purchase Goods on the Website you have the right to:
1.4.1. able-bodied natural persons, i.e. persons who have reached the age of majority and whose legal capacity is not restricted in accordance with the procedure established by the applicable legislation;
1.4.2. minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians, unless they are self-reliant or emancipated;
1.4.3. legal persons represented by a person acting in accordance with the instruments of incorporation of that legal person;
1.4.4. authorised representatives of any of the abovementioned persons who have produced a document certifying their right to act on behalf of such natural or legal person (power of attorney, proxy, etc.).

2. ORDERING GOODS

2.1 The Customer may order Goods on the Website by registering on the Website (creating an Account) and logging into the Account by entering his/her e-mail address and password;

2.2 By ordering the Goods, both by registering on the Website (creating an Account) and by logging into the Account, entering his/her email address and password, the Customer also agrees to provide the Personal Information required to register the purchase: name, surname, delivery address, telephone number and email address. By placing an order for Goods and agreeing that “I accept the SWEETDROPCBD Rules.
2.3 The Buyer shall independently select the Goods and add them to the basket.
2.4 Once the shopping cart has been completed, i.e. all the Goods have been selected, the Buyer shall make payment in Paysera.
2.5 Upon confirmation of receipt of the Goods order placed by the Customer, the Seller shall send an automatically generated e-mail message with the subject “SWEETDROPCBD-Order Confirmation” to the e-mail address provided by the Customer, which contains all the essential details of the Goods order.
2.8 Upon receipt of the Goods order placed by you for execution, the Seller shall immediately check whether the Goods specified in the Goods order (in terms of their nature, quantity, etc.) are in the Seller’s warehouse. If the Seller is unable to deliver all or part of the ordered Goods to the Client (Buyer), the Client will be informed of the respective status of the Goods Order and will make a decision on its execution (partial execution or cancellation of the entire Goods Order). The Seller will use its best endeavours to inform the Customer of the status of the Goods Order as early as possible. The standard period for status is 3 working days.
2.9 Having read, accepted and agreed to be bound by the Terms and Conditions, the Customer confirms that it has no objection to the Terms and Conditions not being made available to the Customer separately in writing (in paper form). In all cases, the Buyer may, in order to view, download and/or print the Terms and Conditions, either download them from the Website or contact the Seller by email at info@sweetdropcbd.com
2.10. The Seller shall not be liable for damages resulting from unauthorised use of the Account by third parties. In the event that any other person accesses the Account and places an order for Goods using the Account without complying with the requirements of the Terms and Conditions, such Goods shall be deemed to have been ordered and/or purchased by the Buyer.
2.11. The Seller reserves the right to fulfil only those confirmed orders for Goods which correctly and accurately provide the details of the order for the Goods and other data necessary for the purchase and/or delivery of the Goods (including the delivery address, telephone number, e-mail address, telephone number, email address, telephone number, telephone number, address and telephone number). If the Seller does not detect any signs of fraud on the part of the Customer (including violation of the security of the Website, misuse of the Website system, use of another Customer’s login and password or impersonation of another person).
2.12. By accepting these Terms and Conditions of Sale and Purchase of Goods, the Customer agrees to the processing of his/her Personal Information on the website for the sale of Goods and Services (e-commerce) and for direct marketing purposes. The Seller confirms that the Personal Information provided by the Buyer in connection with the ordering of the Goods and the conclusion of the Contract will be used for the purposes of concluding and executing the sale and purchase of the Goods on the Website, in accordance with the provisions of the Privacy Policy.
2.13. By consenting to the processing of his Personal Information for the purpose of the sale of Goods and services on the Seller’s Website (e-commerce), the Customer also consents to the sending of informational messages to the e-mail address and telephone number provided by him.

3. RIGHTS AND OBLIGATIONS OF THE BUYER

3.1 The Buyer shall have the right to purchase Goods on the Website in accordance with these Terms and Conditions of Sale and Purchase of Goods.
3.2 Having created an Account on the Website, the Buyer undertakes not to disclose his/her login data to third parties. If the Buyer loses his/her login details, he/she must immediately inform the Seller by e-mail to info@sweetdropcbd.com
3.3 The Buyer, when using the Website, undertakes to comply with these Terms and Conditions of Sale and Purchase of Goods, the Rules, other conditions expressly stated on the Website and not to violate the legislation of the Republic of Lithuania.

4. OBLIGATIONS OF THE SELLER

4.1 The Seller undertakes to enable the Buyer to use the services provided by the Website under the terms and conditions set out in these Terms and Conditions of Sale of Goods and the Website.
4.2 The Seller undertakes to deliver the Goods ordered by the Buyer to the address indicated by the Buyer.
4.3 The Seller warrants that the Goods are of high quality and are sourced only from official representatives or directly from the manufacturers.

5. PRICE, PAYMENT PROCEDURE AND TERMS

5.1 The prices of the Goods on the Website and in the order for the Goods are quoted in Euros and are inclusive of taxes, including VAT and other taxes (if applicable). The Seller shall sell the Goods on the Website with delivery in the territory of the Republic of Lithuania, informing about the delivery price.
5.2 Delivery costs and/or costs of other Third Party Services (if applicable) are not included in the price of the Product(s), unless it is expressly stated and announced on the Website that, under certain conditions, delivery of the Goods is free of charge. The applicable delivery costs for the Goods shall be specified and made available to the Buyer at the time of ordering the Goods.
5.3 Discounts may be applied to the Goods, which are not cumulative, except where the rules of a particular discount or promotion state otherwise and this is expressly stated and published on the Website and/or in any other document of the Terms.
5.4 The Seller shall be entitled to change the prices of the Goods displayed on the Website at any time.
5.5 The Buyer shall, at its option, pay for the Goods and the delivery of the Goods (provided that delivery charges are applied and calculated separately to the price of the Goods) by way of prepayment of the Goods (i.e. prior to the Goods being delivered to the Buyer and handed over to the Buyer) by means of an electronic payment service through the Paysera system operated by the payment partner Paysera Solutions, or through any other systems approved by the Seller and published on the Website.
If you choose to pay for the Goods in the manner set out in this clause, please note that in this case, the rules on the use of the website and on the processing of personal data set out in the relevant website to which you will be redirected may apply.
5.6 By paying for the Goods by the Prepayment of Goods method of payment set out above, the Buyer undertakes to pay for the Goods immediately. Only upon receipt of confirmation from the payment operator of your payment for the Goods, the shipment of the Goods shall be formed and the delivery period for the Goods shall begin. Failure by the Buyer to pay for the Goods shall be deemed to be a rejection of the Goods and they shall not be made available to the Buyer.

6. DELIVERY OF GOODS

6.1 The Goods shall be delivered to the Buyer’s specified delivery address via the Seller’s courier. For this purpose, the Buyer undertakes to select and specify the exact delivery address of the Goods at the time of placing the order. The applicable delivery charges shall be specified and made available to the Buyer on the Website at the time of ordering the Goods.
6.2 The Goods shall be ready for handover and/or delivered to the Buyer within a period of 7 working days from the time of receipt of confirmation of payment from the payment operator (the Buyer agrees that in exceptional circumstances (including where the Seller’s stock is not available) the delivery of the Goods may be delayed. In such event, the Seller undertakes to contact the Buyer to arrange an alternative delivery date that is suitable for the Buyer or to cancel the order for the Goods if the Buyer so wishes.
6.3 If the Buyer selects the delivery of the Goods at the time of placing (forming) the Order:
6.3.1. by Courier, you will be contacted before the Goods are delivered to you and the details of delivery will be agreed.
6.5 If the Goods are delivered to the Buyer, the Buyer undertakes to accept the Goods himself, unless the Buyer specifies the name of another person to accept the Goods in the “Comments and additional information” section of the order. In the event that the Buyer is unable to accept the Goods himself, including where the Buyer or the person indicated by the Buyer is not available at the delivery address specified in the order for the Goods, the Seller’s authorised person (the “Courier”) shall be entitled to deliver the Goods to any other person of legal age at the delivery address who has provided a confirmation of payment of the Goods or any other document confirming the conclusion of the Contract or the right to accept the items being delivered. In such a case, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the Goods to the wrong person. If the Buyer cannot be found at the delivery address provided by the Buyer, the Courier will attempt to deliver the Goods order 3 more times.
6.6 In all cases, the Seller shall be exempt from liability for breach of delivery deadlines if the Goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control and/or due to Force Majeure circumstances.
6.7 The Seller, if, due to important circumstances specified in these Terms and Conditions of Sale of Goods, is unable to deliver the Goods ordered by the Customer (and if it is not possible to offer an analogous or, as far as possible, similar Goods), undertakes to inform the Customer and to find a solution to each situation (change the delivery time, the Goods, or a refund.
6.8 The quantity of the Goods and their packaging shall be checked at the time of delivery of the Goods to the Customer. In the event of any shortage in the quantity of the Goods, damage to the Goods and/or the packaging of the Goods at the time of delivery of the Goods, you must indicate such shortages in the document confirming the delivery of the Goods and immediately inform the Seller in writing on the Website or to the contact details specified in the Terms and Conditions. In such case, the damage caused by the Seller shall be rectified in accordance with the procedures and terms agreed between the Buyer and the Seller. Subsequently, no claims regarding the quantity and/or packaging of the Goods delivered to you shall be accepted.
6.9 The Buyer shall inform the Seller in writing of any obvious defects in the quality of the Goods (packaging damage, quantity discrepancy, etc.) immediately, but not later than within 1 (one) day from the date of handing over the Goods to the Buyer (otherwise, after the expiration of the time limit, the Buyer shall not be entitled to submit any claims to the Seller in respect of any obvious defects in the Goods handed over to it). Please note that the above clause does not apply in cases where it is expressly stated on the Website that the Goods are sold with damaged packaging and, consequently, the Goods are sold at a lower price. By ordering such Goods, the Buyer shall be deemed to have agreed to purchase the Goods in the circumstances set out above and shall not have any claim or demand against the Seller in the future in respect of any damage or defect in the packaging of the Goods.

7. RETURN AND EXCHANGE OF GOODS

7.1 Defects in the Goods sold shall be rectified, defective Goods shall be replaced, returned and/or the Contract shall be cancelled in accordance with the applicable law and the procedures set out in these Terms and Conditions of Sale and Purchase of Goods.
7.2 Cosmetic Goods may be returned only in the event of defects.
7.3 The following conditions must be complied with when the Buyer returns the Goods:
7.3.1. the returned Goods must be in their original packaging in good condition
7.3.2. the Goods must be undamaged by the Buyer;
7.3.3. the Goods must be unused and in good condition.
7.3.4. the returned Goods must be in the same condition as when received by the Buyer;
7.3.5. goods which have not been purchased from the Seller or which have been intentionally or negligently damaged (affected by chemicals, open flames, high temperatures, sharp objects, etc.) or if the rules of use or storage of the Goods have been violated, or if the Goods have been used in an improper manner or for an improper or inappropriate purpose, shall not be refunded.
7.4 The Seller shall have the right not to accept the Buyer’s return of the Goods if the Buyer does not comply with the return procedure set out in this Section. The Buyer shall be liable for the value of the Goods diminished due to actions/factors/circumstances which were not necessary to determine the nature, characteristics, completeness of the Goods.
7.5 If the Seller does not have Goods suitable for replacement, the Seller shall inform the Buyer and the Buyer shall be entitled to a refund or replacement.
7.6 Where Goods are returned to the Seller which are of poor quality, the Seller shall reimburse the Buyer for the cost of returning the Goods.

8. GUARANTEE OF THE QUALITY OF THE GOODS

8.1 The Seller warrants that only genuine, quality Goods are sold on the Site.
8.2 The Buyer understands that the colour, shape and/or other parameters of the Goods displayed on the Website may not correspond to the actual shape, colour and/or other parameters of the Goods due to changing packaging or other manufacturer’s changes that do not affect the quality of the Goods.

9. MARKETING MEASURES APPLIED BY THE SELLER

9.1 The Seller reserves the right, at its sole discretion, to introduce and/or withdraw offers, promotions or changes to the prices of the Goods published on the Website or any material or content on the Website at any time, without prejudice to the rights of the Customer.

10. EXCHANGE OF INFORMATION

10.1 The Seller shall send all notices to the Customer to the email address provided by the Customer for the purchase of the Goods.
10.2 The Customer shall send all its notices and questions to the Seller using the details provided on the Website.

11. FINAL PROVISIONS

11.1 These Terms and Conditions of Sale and Purchase of Goods form an integral and inseparable part of the Terms and Conditions. Matters relating to the purchase of Goods on the Website and the use of the Website, which are not governed by these Terms and Conditions, shall be governed by the Terms and Conditions of Use of the Website and/or other documents of the Terms and Conditions. In the event of any inconsistency between the other documents constituting the Terms and Conditions and these Terms and Conditions, the Terms and Conditions shall apply.
11.2 The Buyer and the Seller agree that all disputes, claims and/or disagreements arising in connection with the Contract or arising out of its performance, breach, termination or invalidity shall be settled by negotiation. In the event that an agreement cannot be reached by negotiation, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania, as specified in the Procedure for Use of the Website.
11.4 The Seller shall have the right to change, modify or supplement the Terms and Conditions of Sale and Purchase of Goods in the manner provided for in the Website Terms and Conditions of Use, and therefore, when the Customer places an order for Goods, the Terms and Conditions of Sale and Purchase of Goods in force at the time of placing the order for the Goods shall apply. In all cases, the Buyer undertakes to make itself aware of the Terms and Conditions of Sale of Goods at the time of placing each order for Goods by ticking the link indicating that it has read the Terms and Conditions. By doing so, the Buyer confirms that he/she has read and understood the Terms and Conditions, including the current version of the Terms and Conditions of Sale and Purchase, in force on the Website at the time of ordering the Products.
11.5 If You wish to inform Us of a breach of the Terms and Conditions of Sale of Goods, have any questions, claims or if You require Our assistance in interpreting or applying the Terms and Conditions of Sale of Goods, please contact Us at info@sweetdropcbd.com.